FAZ Australia × ACT Health / Canberra Health Services
Government-Procured. Clinically Deployed. Built by FAZ Australia.
How FAZ Australia secured a pilot contract with ACT Health for MedTalk AI — and what the deployment demonstrates about institutional-grade clinical AI built in Australia.
The Problem
Clinician burnout in Australia's public health system is driven by 2+ hours a day of documentation work done after hours — what clinicians call "pyjama time" — and it's worse in acute hospital settings due to patient complexity and turnover.
ACT Health's real question wasn't whether AI could help, but whether a platform existed that met the governance, security, and integration bar to run inside a government Epic-based health system without introducing new clinical risk.
What FAZ Australia Built
FAZ Australia is a Canberra-based tech product studio founded in 2016. Its flagship product, MedTalk AI, is an ambient AI medical scribe that generates SOAP notes, referral letters, and specialist summaries in real time during consultations — built from the ground up for institutional and government deployment.
- 100% Australian sovereign data residency across AWS and Azure Sydney/Melbourne regions
- ACSC Essential Eight-aligned security controls (Cyber Safe standard)
- Epic FHIR R5 and SMART on FHIR native integration
- Epic Vendor Partner status
- HL7 standards-based integration for phase 1
- Multi-speaker consultation intelligence for MDT (multi-disciplinary team) sessions
- Full audit trail: consent prompts, transcription destruction post-report, AI timestamp logging, clinician sign-off
“By leveraging FAZ Australia's established infrastructure, we are able to provide ACT Health with a solution that is both innovative and architecturally sound. This isn't just a trial of a tool; it's a trial of a refined clinical workflow.”
Atif Nisar, Co-Founder & CEO, FAZ Australia
The Deployment
ACT Health selected MedTalk AI via a staged, evidence-based procurement rollout. Phase 1 deployed to around 60 clinicians across multiple hospital-based specialties in Canberra Health Services, moving beyond GP settings into acute and specialist care.
Integration with the Epic-based Digital Health Record was built to HL7 standards, with MedTalk embedded as part of the clinical record process rather than a bolt-on tool. The pilot was evaluated against efficiency and after-hours workload reduction benchmarks.
“Our goal is to demonstrate that an Australian-born, institutional-grade AI can solve the burnout crisis in our public hospitals.”
Atif Nisar, Co-Founder & CEO, FAZ Australia
What This Demonstrates
Government health procurement in Australia is rigorous — institutions like Canberra Health Services require a demonstrated security posture, clinical governance, integration capability, and institutional accountability. FAZ Australia met all requirements with a product built for the Australian regulatory environment.
Media Coverage
Deployment covered independently by Pulse+IT, March 2026.