Dynamics 365 that brings customers, sales and operations together.
We implement, customise and support Microsoft Dynamics 365 so your customer records, sales pipeline, service requests and finance live in one system your team actually uses.
Whether you are replacing spreadsheets, moving off an old CRM or getting more out of an existing Dynamics 365 rollout, we shape the platform around how your business works.
Why work with FAZ Australia
Process First
We map how you sell, serve and bill before configuring a single screen.
Configured, Not Over Built
Standard Dynamics 365 features first, custom development only where it earns its place.
Adoption Focused
Training and support so your team uses the system every day, not around it.
Dynamics 365 services across the customer and business lifecycle.
From a first CRM rollout to connecting finance and operations, we cover planning, implementation, integration and ongoing improvement.
Dynamics 365 Sales
Lead, opportunity and pipeline management with forecasting your sales team can trust.
Customer Service
Case management, service queues, knowledge bases and SLAs that keep customers informed.
Finance & Operations
Business Central and Dynamics 365 Finance set up for accounts, inventory and reporting.
Customisation & Integration
Custom fields, forms and workflows, plus integration with your website, ERP and line of business systems.
Data Migration
Clean, structured migration of customer, sales and financial records from your current systems.
Reporting & Insight
Dashboards and Power BI reports that give managers a live view of sales, service and revenue.
Beyond implementation.
We support your Microsoft environment for the long term, not just the initial project.
Custom IT Solutions
Solutions tailored to how your business operates, not a one size fits all setup.
Upgrades Without Disruption
Modernise older systems in planned stages while daily operations keep running.
Existing Project Support
Help with IT projects already underway, from reviews to completing unfinished work.
Training & Ongoing Support
Staff training and continuing technical support after go live.
Microsoft Dynamics 365 for Australian businesses
Microsoft Dynamics 365 is a family of business applications covering CRM, customer service, field service, finance and operations. Because it is built on the same platform as Microsoft 365 and Power Platform, it works alongside Outlook, Teams, Excel and SharePoint, which most Australian organisations already use.
FAZ Australia helps businesses choose the right Dynamics 365 apps, configure them around real processes and connect them to the rest of their systems, so customer information is entered once and available to everyone who needs it.
Moving to Dynamics 365 without disrupting the business
Most organisations come to Dynamics 365 from spreadsheets, an older CRM or a mix of disconnected tools. We plan the move in stages: migrating and cleaning data, running old and new systems side by side where needed, and training staff before go live, so sales and service keep running throughout.
Our Process
Discover
Review your current processes, systems, data and the outcomes you need from a CRM.
Design
Define the Dynamics 365 apps, configuration, integrations and data migration plan.
Build & Configure
Set up the platform, build customisations and integrations, and test them against real scenarios.
Migrate & Launch
Move your data, train your team and go live with minimal disruption to daily work.
Support & Improve
Provide ongoing support and refine the system as your business changes.
Dynamics 365 questions, answered
Which Dynamics 365 apps do we need?
It depends on your processes. Many businesses start with Sales or Customer Service and add finance or field service later. We recommend the smallest set of apps that covers your needs, so you are not paying for licences you will not use.
Can you move our data from our current CRM or spreadsheets?
Yes. We map, clean and migrate customer, contact, sales and service records into Dynamics 365, and check the results with your team before go live.
Can you take over an existing Dynamics 365 project?
Yes. We can review an existing implementation, fix issues, complete unfinished work and provide ongoing support, whoever originally set it up.
Will Dynamics 365 work with Outlook and Teams?
Yes. Dynamics 365 integrates with Outlook, Teams, Excel and SharePoint, so your team can work with customer records from the tools they already use.
Ready to bring your customer data into one system?
Talk to FAZ Australia about implementing, improving or supporting Microsoft Dynamics 365 for your business.